DEFINITIONS

The following terms and conditions and any other related rules made available in writing (collectively “Terms of Sale”) apply to any products that you (“The Customer”) may order over the internet through the website www.lauraperi.com.

The seller of the products and owner of the Site is: Peri Laura with registered office in via di Picille 51, C.F. PRELRA74P64F656X / P.I. 01784470518 and registration in the AREZZO Company Register – Email address: lauraperi@pec.it

Except as otherwise provided in other specific provisions, the terms listed below have in these General Terms and Conditions of Sale the meaning attributed to them in the following definitions:

· “Product” means goods;

· “Working Day” or “Working Days” means the days on which our offices are open for normal activities (generally every day from 9.30am – 4.30pm excluding Saturdays, Sundays, holidays and exceptional circumstances).

· “Force Majeure Events” include situations resulting (directly and indirectly) from any strike, lockout, fire, flood, pandemic, war, proven inability to procure products, materials, services, failures, delays by suppliers or couriers, government laws or regulations, or any other cause or event beyond our control. The above is provided as an example only. There are other events that may have a force majeure nature.

OBJECT

These General Terms and Conditions of Sale concern the purchase of food products carried out remotely via an electronic network on the website www.lauraperi.com

The customer who accesses the Site to make purchases is required, before sending the order, to carefully read these General Contractual Conditions which will be available for consultation at any time by the Customer.

ACCEPTANCE OF THE ORDER / TERMINATION OF THE CONTRACT

By sending the online order, the Customer transmits to Peri Laura. a contractual proposal to purchase the product and/or products placed in the cart. When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them:

– at the indicated price and with the characteristics described (including technical data of the product) and/or posted and edited on the site;

– to the conditions set out in these General Terms and Conditions of Sale, duly confirmed during the purchase procedure;

– fully approving the Privacy Policy, also available on the Site.

The contract will be concluded when Peri Laura sends the customer an email accepting and confirming the order containing the number, date, total amount of the order and transport costs, as well as the delivery methods of the product; referral link to the general contractual conditions accepted when preparing the order; referral link to the Privacy Policy.

If, for any reason, Peri Laura is unable to accept the Customer’s order, for one of the cases indicated below, it will promptly communicate this to the Customer via the email previously provided.

In particular, Peri Laura. will not accept orders:

· if the product, at the time of the order, is no longer available in stock. In this case it will be possible to make agreements on new delivery times by contacting and communicating directly with the customer support service via e-mail.

· if the credit card issuer, or in any case the institute in charge, does not confirm the payment.

However, Peri Laura reserves the right not to accept the order at its discretion.

CUSTOMER COMMITMENTS

These General Terms and Conditions of Sale must be examined online by Customers before sending their orders. The forwarding of the order therefore implies their total knowledge and their full acceptance, as well as the signing of the clauses pursuant to articles. 1341 and 1342 cc. The forwarding of the order therefore implies their total knowledge and their complete acceptance.

PRICES

All prices on the site include VAT. The prices indicated are subject to updates based on changes in raw material prices on the markets. The prices reported at the time of the order will no longer be subject to variations due to the aforementioned price fluctuations.

MINIMUM ORDER AND SHIPPING COST

We inform you that shipping costs will be free for orders with a minimum subtotal of €150, otherwise the shipping cost is set at €15, with an increased price of €10 for shipping to smaller islands.

We also inform you that it will not be possible to place orders for the cities of Livigno and Campione d’Italia, we apologize for this.

PAYMENTS

Payment for the products purchased and the related shipping costs must be made by the customer when placing the order via advance bank transfer or credit card. Peri Laura is not responsible for any fraudulent or illicit use that may be made by third parties of credit cards when paying for the products purchased.

GOODS EXCHANGE

Peri Laura does not allow the exchange of products purchased online. For questions or clarifications, contact Customer Service by sending an email to customercare@lauraperi.com

CONFORMITY DEFECTS

Defects of conformity are detectable within two years of delivery of the goods, the defect must be communicated by written communication to the Assistance Service within two months from the moment of discovery, under penalty of forfeiture.

In the event of lack of conformity of the Products sold by Peri Laura, the Customer must immediately contact the Assistance Service at the following address customercare@lauraperi.com

and send documentation, including photographic ones, to support the dispute. Once the examination phase by the designated Office is concluded, the communication of acceptance of the report received will eventually follow. In accordance with the provisions of the Consumer Code (articles 128 ss.), the Customer may request the replacement of the Product without any outlay, unless this solution is impossible or excessively burdensome for Peri Laura. In this case, the Customer will have the right to demand a reduction in the price or reimbursement of the amount paid for the defective Product only, followed by the issuing of the relevant credit note.

The Parties will also agree on the possible return of the goods or their destruction. If it is decided to return the Product, Peri Laura will organize the collection of the goods at its own expense, the refund to the Customer of the sum paid will take place after the return of the goods to the Company, and in any case no later than ten days from the approval of the reimbursement solution.

Reports concerning defects already known to the customer at the time of sale will not be taken into consideration.

RIGHT OF WITHDRAWAL

Pursuant to art. 59 cod. of consumption, the right of withdrawal from the purchase contract is excluded for sealed products that have been opened after delivery, and for perishable products, or those whose expiration is expected within the legal deadline of 14 days. from delivery of the goods. It is hereby specified that the right of withdrawal is not provided for: a) orders of Products made to measure or clearly personalized; b) orders for Products that risk deteriorating or expiring rapidly (e.g. meat products; pre-packaged agricultural, fish and food products with very close expiry); c) orders of sealed Products that are not suitable for return for hygienic reasons or related to health protection. With reference to the cases of exclusion of withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that “risk deteriorating or expiring rapidly” include all food Products, as the characteristics and qualities of these types of Products are subject to alteration also as a result of inappropriate storage.

In all other cases, Peri Laura recognizes the consumer customer (i.e. a natural person who purchases the goods for purposes not related to their entrepreneurial or professional activity) the right of withdrawal for any reason, without the need to provide explanations and without any penalty, if exercised within 14 days. from delivery, granting a refund of the price of the returned products, including delivery costs, while the costs of returning the goods themselves will be borne by the customer. Peri Laura may withhold the refund until it has received the product or until proof has been provided that the return has been made, whichever occurs first.

ASSISTANCE SERVICE

For any information or complaints relating to the purchase, contact the Customer Assistance service by sending an email to customercare@lauraperi.com

SHIPPING AND DELIVERY

All orders will be shipped based on the shipping postal code within the first following working day based on the expected delivery round on Italian territory.

We recommend that you complete the delivery notes by precisely indicating the intercom, the floor, the staircase, the presence of lifts or concierge, and that you be present at the indicated address. It is hereby specified that it is not the responsibility of the carrier, having mandated Peri Laura to carry out the delivery, to verify whether the person in charge of collecting the goods has actual title from the orderer (principle of apparent representation).

In the event that the goods, sent by courier, do not arrive within the established deadline, the Customer must contact us by sending an email to customercare@lauraperi.com

The Courier delivers the goods only after a signature confirming receipt of the same (*). In the event that the goods have not been delivered due to the Customer’s inability to receive them, the latter must first contact the courier using the references left by the courier himself for cases of non-receipt of the goods and, in the event that this operation is not possible, contact the Assistance Service.

RESPONSIBILITY FOR LATE DELIVERY

Peri Laura is not responsible for delays that are not foreseeable or cannot be attributed to it. If the delivery of the goods does not take place within the agreed times or the courier in charge does not deliver the goods within the expected delivery times, Peri Laura will contact the Customer as soon as possible and, based on the latter’s needs, will try to establish another delivery time. In the event that an agreement is not reached in this regard, Peri Laura will refund the entire amount paid. The refund will be confirmed on the interbank circuits within ten working days of acceptance of the refund solution by Peri Laura.

PHOTOGRAPH

Some objects may appear slightly larger or smaller than the actual size of the object in order to fit the object to the screen or due to photographic techniques. Other items may be depicted larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item. Consequently, Peri Laura is not responsible for errors or inaccuracies in the photographs or graphic representations of the products shown on the website, and in the event of a difference between the image and the written product sheet, the description of the product sheet always prevails.

PROCESSING OF PERSONAL DATA

The personal data is collected for the purpose of registering the Customer and activating the procedures for the execution of the Contract and the related necessary accounting and tax obligations; such data are processed electronically in compliance with the laws in force and may only be exhibited upon request of the judicial authorities or other authorities authorized for this purpose by law. The personal data will be communicated to the subjects delegated to carry out the activities necessary for the execution of the stipulated Contract, exclusively within the scope of this purpose; specifically, the data itself may come to the attention of the Owner, the Manager and those in charge of processing personal data, such as the shipper. It is strictly forbidden for the customer to enter false and/or fictitious data in the registration procedure necessary for the conclusion and execution of the Contract and the related further communications: the personal data and the e-mail address must be exclusively their own real personal data and not of third parties, or fictitious. The customer assumes all responsibility for the consequences related to the incorrect indication of their data and indemnifies Peri Laura from any liability deriving from the issuing of incorrect tax documents due to errors relating to the data provided by the customer. The interested party enjoys the rights referred to in Legislative Decree 196/03.

Please refer to the privacy policy pursuant to EU Regulation no. 679/2016 (“GDPR”) and Legislative Decree. 196/2003 as amended by Legislative Decree. 101/2018.

COMPETENT COURT

The sales contract between the Customer and Peri Laura is concluded in Italy and regulated by Italian law. For the resolution of disputes relating to the interpretation, execution or resolution of these General Conditions or individual purchase orders if the Customer is a consumer pursuant to the Consumer Code, the court of his municipality of residence or domicile if located in Italian territory will have exclusive jurisdiction; in all other cases, the territorial jurisdiction is exclusively that of the Court of Arezzo, any other competent court excluded.

The delay or failure by Peri Laura to exercise any faculty, right or remedy pursuant to these Conditions of Sale does not imply a waiver of the same, nor does the single or partial exercise of any such faculty, right or remedy prevent the future or different exercise of the same.

CHANGES TO THE GENERAL CONDITIONS OF SALE

Peri Laura reserves the right to modify the site, policies and these General Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory provisions. Orders placed at that time will therefore be subject to the policies and terms of the General Conditions of Sale in force from time to time, unless any changes to such policies and terms are required by applicable law or by the competent authorities (in which case, they will also apply to orders placed previously). If any provision of these conditions is held to be invalid, void or for any reason unenforceable, such condition shall not in any case affect the validity and effectiveness of the other provisions.

ERRORS AND LIMITATIONS OF LIABILITY

The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors for which Peri Laura cannot therefore be considered responsible, except in the case of willful misconduct or gross negligence.

Peri Laura reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update information at any time without prior communication, without prejudice to the Customer’s rights under these General Conditions and the Consumer Code.

Salvo dolo o colpa grave, viene escluso ogni diritto del Cliente al risarcimento di danni o al riconoscimento di un indennizzo, nonché qualsiasi responsabilità contrattuale o extracontrattuale per danni diretti o indiretti a persone e/o cose, provocati dalla mancata accettazione o evasione, anche parziale, di un ordine.